Sandos Caracol Car Rental

All additional drivers must meet all rental requirements.

Additional drivers must appear at the rental counter with the primary renter.

Additional drivers must sign the rental agreement.

An additional daily fee may apply for any Additional Drivers. 

The additional driver can only be added to the contract at the pick up location.

Minimum age to rent a vehicle is 21, and maximum rental age is 99 years.

Rental rates may be higher for renters and additional drivers under the age of 25 

Unrestricted driving within Mexico. Rentals originating from Tijuana  Mexicali  Hermosillo and Monterrey are permitted to cross U.S. border.                                              

Customer must purchase liability insurance at 10 USD  per day. This amount provides TPL up to 35000 USD in medical insurance coverage for the insured passangers car and up to 2000 USD per person and up to 10000 USD per accident.

Vehicle are not permitted to cross the Southern Mexico border.

All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1- We Refill

This option allows the renter to pay National at the end of the rental for gas refueling surcharge of 80%-100% (varies by pickup station) plus the cost of fuel will apply.

Option 2- You Refill

This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

A passport in addition to a credit card, with available credit and in the renters name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

Credit Cards honored, American Express, MasterCard, VISA.


Debit cards are considered to be any non-credit card American Express, MasterCard, VISA, Diners Club, Discover logo. Debit cards are accepted.

Customer can pay with cash or a debit card. Cash is not accepted in the following states, Quintana Roo, Yucatan, Chiapas, Campeche, Tabsco and Veracruz. An authorization will be held with the minimum amount of 7500.00 MXN. The authorization amount will vary depending upon the type of vehicle rented, number of days rented, additional services contracted and insurance coverage accepted.  

Must meet the locations minimum age requirements.                                                                  

Present an official ID or Passport.

Present a valid drivers license.

Present a major credit card in renters name at the time of rental.